You say this, but on the other hand, the author alleges that the places that use these custom tools achieve better outcomes. You didn't address this point one w

You say this, but on the other hand, the author alleges that the places that use these custom tools achieve better outcomes. You didn't address this point one way or the other. Do you think this is a completely fabricated non-explanation? It's not like the link says "the worst places use these custom tools."