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A company claimed my use of their software library was outside what I paid for, so they wanted 17 years back pay at a ridiculous rate. I had an email from back
by DougN7 2y ago
A company claimed my use of their software library was outside what I paid for, so they wanted 17 years back pay at a ridiculous rate. I had an email from back then from them saying my usage was within the license. It didn’t even occur to me they might claim the opposite almost two decades later.
- TheNewsIsHere 2y agoThis is exactly why I save all of my business email and I don’t mince words about that. I’m very up front with my customers that email is important and that both parties should save our correspondence. Whenever I’m asking for/proposing/communicating about changes to the terms of our relationship I always explicitly say “you should keep a copy of this email as evidence of [...]” On the flip side, when a company refuses to acknowledge things like arbitration opt-outs that comply with the requirements articulated in the ToS (you know who you are), I email myself a copy of the Exchange trace report showing that the server never recorded a reply. I’m also usually open that I’m doing that, too. Generally speaking records are an asset not a liability, unless you’re up to something shady. Generally.