4 ms·

It seems sensible to send people to the appropriate avenue for support, they have no idea how someone has been compromised and by taking ownership it becomes th

It seems sensible to send people to the appropriate avenue for support, they have no idea how someone has been compromised and by taking ownership it becomes their problem. If someone breaks into your house do you call the builder for help?

Drakim 2y ago
> If someone breaks into your house do you call the builder for help? If they constructed and installed the locks, and a weakness in the locks appears to have been the entry point for the break in, then yeah maybe?
- scosman 2y ago
  And the locks can be remotely patched to remove the weakness... seems fair. Not the builder, but calling the lock maker for sure.
- exe34 2y ago
  no, you call the police and your insurance company. the insurance company might enquire with the builders on who's at fault. hope that helps.
- illwrks 2y ago
  There are weaknesses in everything around you. If apple were to be the owner of the issue then what’s to stop apple covering it up? It’s better for a third party to support, track and collate the issues and then for that knowledge to be addressed by Apple, or any other tech company. Apparently quantum computing is around a decade away, when that happens I’ve been told you can say goodbye to all privacy at that point.
- lupusreal 2y ago
  Damn builders used glass for my windows. Don't they know how easy that is to break?
- starkrights 2y ago
  Even if you do go to the builder, what are they going to tell you other than “yup. Lock got busted: here, here, and here, you should probably call the <people who investigate break ins for a living>”? I feel like the notification already does exactly that, no? “Hey, your phone looks busted, go call the <people who investigate sophisticated cyber surveillance targeting for a living>.” And from the angle of “yeah you guys installed the locks wrong and they just opened the door, you should fix that”- does anyone reject the idea that the vuln would get reported to Apple, and that they’d be on it like crazy?
dfxm12 2y ago
Most of the roles in this house break-in analogy are Apple. They control the hardware, the OS, the app store, etc. They sell the devices & also sell support. This vertical integration in part defines their "it just works" marketing. It's perfectly reasonable for folks, including Harris' security team, to call Apple first, and mocking people for thinking Apple can/should field calls in this scenario is needlessly callous. (Yes, it's also reasonable for Apple to tell people to go to a trusted 3rd party, too)
fsckboy 2y ago
>If someone breaks into your house do you call the builder for help? if the builder of my house also charged me on a regular basis cloud storage fees, and made a cut of the fees when I used my credit card, and routed all my messages through the builder's server and contacted me and said "we've detected people trying to break into your house from your messages, but we aren't going to help you any more than this" I would sure wish I had some power to change my relationship with the builder.

Drakim 2y ago

> If someone breaks into your house do you call the builder for help? If they constructed and installed the locks, and a weakness in the locks appears to have been the entry point for the break in, then yeah maybe?

scosman 2y ago
And the locks can be remotely patched to remove the weakness... seems fair. Not the builder, but calling the lock maker for sure.
exe34 2y ago
no, you call the police and your insurance company. the insurance company might enquire with the builders on who's at fault. hope that helps.
illwrks 2y ago
There are weaknesses in everything around you. If apple were to be the owner of the issue then what’s to stop apple covering it up? It’s better for a third party to support, track and collate the issues and then for that knowledge to be addressed by Apple, or any other tech company. Apparently quantum computing is around a decade away, when that happens I’ve been told you can say goodbye to all privacy at that point.
lupusreal 2y ago
Damn builders used glass for my windows. Don't they know how easy that is to break?
starkrights 2y ago
Even if you do go to the builder, what are they going to tell you other than “yup. Lock got busted: here, here, and here, you should probably call the <people who investigate break ins for a living>”? I feel like the notification already does exactly that, no? “Hey, your phone looks busted, go call the <people who investigate sophisticated cyber surveillance targeting for a living>.” And from the angle of “yeah you guys installed the locks wrong and they just opened the door, you should fix that”- does anyone reject the idea that the vuln would get reported to Apple, and that they’d be on it like crazy?

dfxm12 2y ago

Most of the roles in this house break-in analogy are Apple. They control the hardware, the OS, the app store, etc. They sell the devices & also sell support. This vertical integration in part defines their "it just works" marketing. It's perfectly reasonable for folks, including Harris' security team, to call Apple first, and mocking people for thinking Apple can/should field calls in this scenario is needlessly callous. (Yes, it's also reasonable for Apple to tell people to go to a trusted 3rd party, too)

fsckboy 2y ago

>If someone breaks into your house do you call the builder for help? if the builder of my house also charged me on a regular basis cloud storage fees, and made a cut of the fees when I used my credit card, and routed all my messages through the builder's server and contacted me and said "we've detected people trying to break into your house from your messages, but we aren't going to help you any more than this" I would sure wish I had some power to change my relationship with the builder.