You're right that there was a plaza renovation project. It has helped massively, (though I think it didn't go far enough), and it was only completed at the end

You're right that there was a plaza renovation project. It has helped massively, (though I think it didn't go far enough), and it was only completed at the end of 2022 so most people grousing about the building have never seen it. https://www.sasaki.com/projects/boston-city-hall-plaza-renovation/ https://www.sasaki.com/projects/boston-city-hall-plaza-renov...