First net is the worst and likely to cause more issues - I migrated off of it, putting my lines back on an (existing) AT&T account. It was mid billing cycle so

First net is the worst and likely to cause more issues - I migrated off of it, putting my lines back on an (existing) AT&T account. It was mid billing cycle so I was told there’d be a prorated charge on that account. Sure, no problem. There wasn’t. Skip ahead three months. I’m paying my regular account bill on time. I get a text message saying “your account is about to be disconnected for non payment” with no indication of amount or account number. And within 30 minutes all of our family lines had indeed been disconnected. Now the shit show began. Go into AT&T store. “What’s your account number?” Don’t know, here’s my details. “I can’t find any other accounts here.” “How do I pay what I owe?” “You need to find an account number.” Huh. They give me a number to call. I sit down there in the store and call it and wait. “We can see you had a first net account, but I can’t see the number or the amount owed.” Plan to transfer me to FirstNet. “We can’t find an account.” I just want to give you an amount that is less than $100. I’m right here with the cash/card, willing but no one can tell me how I can pay it. This went on for days and escalations before someone found out the deal. I was one of the first subscribers, and they had screwed up so many of my account details and line details that we essentially had to go through, pay some money, then cancel and reactivate a bunch of lines and make sure to preserve numbers and then have managers apply approvals to waive activation charges and on and on and on. All told, probably 6-8 hours on phone and in store. (And on phone while “working on it”, not just waiting on hold.) for $43.25.