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Somehow Google and other tech companies are not required to have a customer service that actually solves the legitimate problems customers have with their servi
by coliveira 2y ago
Somehow Google and other tech companies are not required to have a customer service that actually solves the legitimate problems customers have with their services. I wonder how they are allowed to do this not just in the US but across the world.
- cj 2y agoI pay for Google Workspace for my personal Gmail account. It’s billed per user (with no minimums) so it’s actually very cheap even for the “enterprise” version. The support is excellent. I can get a human on a live chat and request a screenshare and phone call session with a few clicks in under 10 minutes. But of course that’s only available to me because I pay for the business version of Google albeit for personal use.
- thephyber 2y agoSoftware is not considered a “product”, so it doesn’t come with the government protections against companies that sell defective or dangerous products. Also, you don’t pay for Google. It’s a free search engine and a free email service. You get tech support if you pay for the enterprise workspace features.