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Why is it legal for the consumer to be on the hook for mistakes by the company? They did not move the customer to the right plan, put them on a service he didn'
by oarla 2y ago
Why is it legal for the consumer to be on the hook for mistakes by the company? They did not move the customer to the right plan, put them on a service he didn't ask for and now customer's the one who has to pay for it? Seems like many companies could just do this and inflate their earnings.
- gruez 2y ago>Why is it legal for the consumer to be on the hook for mistakes by the company? Customer support didn't even get back to the guy yet. Seems like a stretch to conclude that he's "on the hook" for it. This isn't any different than getting a credit card bill with a fraudulent charge on it, and having to call the company to get it reversed. Yes, it's a hassle, and might affect you negatively in the short term, but it's a stretch to describe the situation as "the consumer to be on the hook" for fraud.