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If it weren't for the routine ex-Googler postmortem blog post shared on HN I'd think Google doesn't even have human employees. The greatest mystery of my life
by AlienRobot 2y ago
If it weren't for the routine ex-Googler postmortem blog post shared on HN I'd think Google doesn't even have human employees.
The greatest mystery of my life is what is a "Google Product Expert" on their community forums whom I assume:
1. isn't an employee speaking as the company.
2. is someone given the title by the company.
3. spends a lot of time answering questions despite not being paid for it.
4. can contact Google employees somehow.
The only perks for this that Google lists is that you can join a secret club of Google Product Experts. It feels like gig economy applied to customer support.
- nox101 2y agoseveral huge companies do this. here's one https://discussions.apple.com https://discussions.apple.com so frustrating
- rawgabbit 2y agoBut if you have a problem and you need to show that you own appleid xxxx@xxx.com, can’t you go to an Apple Store and they will help you? I believe the frustration with Google is that there is not an actual human the regular person can talk to.
- nox101 2y agoI don't live within 200 miles of a apple store
- lotsofpulp 2y agoApple isn’t a good example to use here because you can contact a human at Apple very easily: https://support.apple.com/contact https://support.apple.com/contact They will even remote into your device and walk you through how to do something.