This is about monitoring the employees, not the customers. When you press, you quickly find out that corporate has zero idea as to what is causing their shrink

This is about monitoring the employees, not the customers. When you press, you quickly find out that corporate has zero idea as to what is causing their shrink. They've been pissing and moaning about consumer theft, but the scale seems too large for it to be that. Of course, the people at the bottom have a pretty solid grasp on what is causing the shrink--and it's all rooted in the fact that they're being paid like shit.