> Food bottle slightly cracked and leaked in transit? Keep it and we'll send another. Hah, I have the opposite experience. My shampoo bottle leaked and filled

> Food bottle slightly cracked and leaked in transit? Keep it and we'll send another. Hah, I have the opposite experience. My shampoo bottle leaked and filled a bubble wrap. Amazon said, "We'll send a replacement, but you need to return this." After discussing it, I went to the UPS Store for the return. UPS, reasonably, refused to accept it. Had to debate this for far too long with another customer service person before they would agree that "We don't really want a ziploc bag of shampoo back".