3 ms·

It's interesting to me that some people really see fast-delivery as an important feature of e-commerce. In the 20+ years I've been buying stuff online I think m

It's interesting to me that some people really see fast-delivery as an important feature of e-commerce. In the 20+ years I've been buying stuff online I think maybe less than 5% of the time I have cared about how fast I get something delivered. Then again I don't have a business that relies on things getting to me fast. I'm just a guy who buys crap online for myself and my family. If I'm getting a book or some electronic doodad it rarely matters to me if I get it tomorrow or in 10 days. For most Amazon non-business shoppers is getting stuff delivered quickly really an important consideration? I've always assumed that fast shipping, and the importance that Amazon places on it, was at least partly because of their desire for rapid cash flow. That fast shipping was more instituted because of Amazon's accounting needs than because most customers actually needed it. Maybe I'm wrong. It would be nice to hear people's informed opinions on this.

ndileas 2y ago
Fast delivery not a daily need for most people, but the dopamine hit is huge, and it makes people buy more stuff. I think an underappreciated factor of amazon's success is how it makes normal people feel like they're the boss, who can slam their fist and get immediate action. Personally, I feel similarly to you, that most of the time the difference between one day and 1-3 weeks shipping is negligible. However, I think that relies on certain assumptions; I buy most consumable items (food, sponges, soap, etc) in person and almost always have enough to last another month or without buying more. Not everyone does that, some are JITing their daily needs and/or don't have enough free time and energy to make sure everything is always set well in advance (think working single mom, kid needs dress shirt tomorrow for whatever).
- ghaff 2y ago
  Another factor is that, while I travel less than I used to, I do like the schedule deliveries around being at home. Although package theft is not really a factor where I live, I also don't want my mailbox getting overstuffed or a package potentially sitting out in the elements for a week. As a result, I don't lke to order things with an indeterminate delivery if I might have travel coming up. (Which used to be a LOT.)
maccard 2y ago
I think it's less fast shipping, and more reliable shipping. I ordered a pair of shoes from a major UK high street store earlier this year who advertised 3 day shipping. Fine, I'm going away next weekend. Except, it turns out their guarantee is from dispatch, which is 3-5 days. It was listed in the small print on the order page, but even the order page still had the "Free 3 day shipping" banner on it. Unsurprisingly, they took 5 days to dispatch, and 3 days to deliver. I actually ended up going into the store to buy them, and returning them when I got home. Amazon, for all it's faults, if they say next day, it's almost certainly going to arrive next day.

ndileas 2y ago

Fast delivery not a daily need for most people, but the dopamine hit is huge, and it makes people buy more stuff. I think an underappreciated factor of amazon's success is how it makes normal people feel like they're the boss, who can slam their fist and get immediate action. Personally, I feel similarly to you, that most of the time the difference between one day and 1-3 weeks shipping is negligible. However, I think that relies on certain assumptions; I buy most consumable items (food, sponges, soap, etc) in person and almost always have enough to last another month or without buying more. Not everyone does that, some are JITing their daily needs and/or don't have enough free time and energy to make sure everything is always set well in advance (think working single mom, kid needs dress shirt tomorrow for whatever).

ghaff 2y ago
Another factor is that, while I travel less than I used to, I do like the schedule deliveries around being at home. Although package theft is not really a factor where I live, I also don't want my mailbox getting overstuffed or a package potentially sitting out in the elements for a week. As a result, I don't lke to order things with an indeterminate delivery if I might have travel coming up. (Which used to be a LOT.)

maccard 2y ago

I think it's less fast shipping, and more reliable shipping. I ordered a pair of shoes from a major UK high street store earlier this year who advertised 3 day shipping. Fine, I'm going away next weekend. Except, it turns out their guarantee is from dispatch, which is 3-5 days. It was listed in the small print on the order page, but even the order page still had the "Free 3 day shipping" banner on it. Unsurprisingly, they took 5 days to dispatch, and 3 days to deliver. I actually ended up going into the store to buy them, and returning them when I got home. Amazon, for all it's faults, if they say next day, it's almost certainly going to arrive next day.