Isn't that going into the other extreme though? You can get very far with just sales and marketing, but if the quality isn't there, reputationally, that's goin

Isn't that going into the other extreme though? You can get very far with just sales and marketing, but if the quality isn't there, reputationally, that's going to catch up with you over time, same if you have dodgy business practices (i.e.: predatory pricing practices for existing customers, impossible cancellations etc.).