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Even simpler, file a dispute with your card issuer. Dish will pay the chargeback fee and block you as a customer, but I'm sure you don't want to be their custom
by lern_too_spel 2y ago
Even simpler, file a dispute with your card issuer. Dish will pay the chargeback fee and block you as a customer, but I'm sure you don't want to be their customer again, so that's not a problem.
- lxgr 2y agoWhat dispute reason would you give? Usually card issuers will ask you if you've made any attempt to settle the situation with the merchant. If you misrepresent that you have and they are just ignoring you, you might practically get away with it, but do know that that kind of misrepresentation might get you into trouble some day. If however the merchant is actually unreachable for a bona fide cancellation request, that's totally on them.
- lern_too_spel 2y agoThe reason you would give is exactly the reason the OP gave, that Dish was deliberately not reachable for cancellation.
- lxgr 2y agoYeah, the solution to that is to mandate accepting cancellations via a single click (or preferably even email, since it shouldn't be my problem if I don't remember my account details when I want to cancel). Disputes should have been the backstop to incentivizing the market to making cancellations easier, but things apparently didn't pan out that way. So arguably, the free market has had its chance, and it's time for regulations.
- 15155 2y ago> Usually card issuers will ask you if you've made any attempt to settle the situation with the merchant. "I attempted to reach them via phone on or about _____, ___. No remedy was achieved."