3 ms·
The problem with click-to-cancel is that there should be confirmations built into important cancellations. But require it to be practical to do online, with no
by LorenPechtel 2y ago
The problem with click-to-cancel is that there should be confirmations built into important cancellations.
But require it to be practical to do online, with no delays and no requirement about when relative to renewals.
- deleted 2y ago[deleted]
- MathMonkeyMan 2y ago"Please don't go! Bad things might happen!" Better, in my opinion, is a clear and easy way to "uncancel" if you accidentally cancel. But even that can be abused: "Here's a button that looks like a confirmation, but actually it's a resubscribe button." It's just too tempting to make that "number of people who resubscribed after cancelling" number a target. You think you're reminding the customer of their mistake, but really you're just optimizing the dark pattern.