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Joel Spolsky wrote about this roughly 20 years ago on JoelOnSoftware. IIRC, he hired a locksmith to copy a key and the key didn't work. After the third (and lik
by HeyLaughingBoy 2y ago
Joel Spolsky wrote about this roughly 20 years ago on JoelOnSoftware. IIRC, he hired a locksmith to copy a key and the key didn't work. After the third (and likely final, because of how irritated he was getting) try going back to the shop, the locksmith took a closer look at it and said, "I'm sorry, I see where I went wrong." Instantly, situation defused from major annoyance to "OK, this guy just made a mistake, I'll try it again."