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Companies spend serious commissions to salespeople who cause customer churn from overselling, while underspending on the quality and security that would keep th
by quantified 2y ago
Companies spend serious commissions to salespeople who cause customer churn from overselling, while underspending on the quality and security that would keep the customers in place.
End of the day, hunting is more attractive than tending.
- delfinom 2y agoI think it's stock market mindset. Investors love "growth", so "we had #### new subscribers this month" is sexier than "we retained 300 million subscribers", even if "new subscribers" was "people who haven't used us for a year" in fine print.