> the support costs are now exponentially worse. Is there any evidence that this actually happens? The percentage of customers who install custom firmware woul

> the support costs are now exponentially worse. Is there any evidence that this actually happens? The percentage of customers who install custom firmware would be low to begin with, much less the percentage of those who then have problems with it and try to get the company to support it instead of the community that developed it. The idea that this type of support request is going to dominate support costs seems pretty farfetched.