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This is very accurate. Most of the time the motivation behind restrictions and not releasing code is rooted in support costs. People can and will break things i

by brk 2y ago

This is very accurate. Most of the time the motivation behind restrictions and not releasing code is rooted in support costs. People can and will break things inadvertently, but they won't like that and will then go the route of requesting support, RMAs, etc. Additionally in some cases those people that developed random customizations will release them, and now other users will install or use them, and if an issue crops up, the support costs are now exponentially worse.

AnthonyMouse 2y ago
> the support costs are now exponentially worse. Is there any evidence that this actually happens? The percentage of customers who install custom firmware would be low to begin with, much less the percentage of those who then have problems with it and try to get the company to support it instead of the community that developed it. The idea that this type of support request is going to dominate support costs seems pretty farfetched.