They can’t even answer their support tickets using AI. We just had one waiting for over two months (customer is multi million revenue per month) and after esca

They can’t even answer their support tickets using AI. We just had one waiting for over two months (customer is multi million revenue per month) and after escalating twice, we get a link to the docs (didn’t have the info) and find out they have changed the name of their product for online checkout to Kustom after selling it off.