Not sure I agree. Where it matters people will prefer and buy products that "just work" compared to something unreliable. People tolerate game crashes because

Not sure I agree. Where it matters people will prefer and buy products that "just work" compared to something unreliable. People tolerate game crashes because you (generally) can't get the same experience by switching. People wouldn't tolerate f.e broswers crashing if they can switch to an alternative. The same would apply to a lot of software, with varying limits to how much shit will be tolerated before a switch would be made.