One thing I’ll say is that I’ve _never_ seen a company properly understand a product, properly staff a product they purchase, or spend much time ensuring that t

One thing I’ll say is that I’ve _never_ seen a company properly understand a product, properly staff a product they purchase, or spend much time ensuring that their product is properly configured. But despite this, companies are shocked over and over again when the services or softwares they purchase do not live up to expectations.