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This is not a true story because as a merchant you cannot "refuse chargebacks". In fact too many chargebacks will result in a loss of your merchant account. You
by greenthrow 2y ago
This is not a true story because as a merchant you cannot "refuse chargebacks". In fact too many chargebacks will result in a loss of your merchant account. You should really stop making things up.
- jagged-chisel 2y agoI read this person as using “chargeback” to mean refund. However, merchants do have an opportunity to respond to a chargeback request. Providing plausible evidence that the request is in bad faith will often result in the bank not performing an actual chargeback.
- greenthrow 2y agoYeah you can dispute them but it's by no means guaranteed and it can cause further problems. You certainly would not dispute them in the case mentioned by the GP poster. So bringing up disputes is just muddying the waters. Refusing chargebacks and not issuing refunds are two very different things with distinct language. And if you don't issue refunds for a case like the GP described, where thousands of customers were incorrectly billed, you certainly would be flooded with chargebacks and likely put your merchant account in jeopardy. (Most of the big processors would close your account if they get evidence you are fraudulently billing customers and actively resisting making it right.) It's clearly a made up story by someone with no experience actually managing credit card payments for a real business.
- bjourne 2y agoSorry Sherlock, I meant charge back as in "refunds" not credit card disputes. Also, merry Christmas.
- seadan83 2y agoI recommend to edit your post with an "update" so others don't have to dig to find this clarifying comment