Years ago in a different city I had a TekSavvy DSL connection. There was some issue, and I called tech support. The initial conversation included some hints th

Years ago in a different city I had a TekSavvy DSL connection. There was some issue, and I called tech support. The initial conversation included some hints that I, too, was ... Tek Savvy. (sorry) The agent ditched the script and we dove into a live debug collaboration between peers. I have no idea whether the same spirit endures, but it was an amazing positive experience, unlike anything I've seen before or since. Recommended.