> show more direct involvement and support > immediately deflected to their security team > basic protocols for incident response The normal protocol for inc

> show more direct involvement and support > immediately deflected to their security team > basic protocols for incident response The normal protocol for incident response is to immediately refer you to the security team or police. This is normal behavior. Were you expecting the staff to run out of the building, chase down the street and tackle some man they've never seen before to pull your MacBook out of his backpack? Were there certain words they were supposed to say to you? Was there some particular emotional response they were supposed to give you? Were they supposed to be surprised and shocked that a car thief stole something? Was Apple supposed to prevent thieves from entering the parking area? Was a white glove VIP concierge supposed to deal with the police, bring you a new rental car, and replace the MacBook? If an employee inside the building had stolen it, they would have interrogated everyone, tried to find it, and possibly taken responsibility for replacing the MacBook, but this was vehicle theft in an unsecured public-access location in a city known for smash-and-grab vehicle thefts. Please tell us specifically what ownership, direct involvement and support you were expecting.