Reminder: don't anthropomorphize corporations. This policy was recommended by Alice to her boss Bob, and it was then signed-off by Christine above him, Dave ab

Reminder: don't anthropomorphize corporations. This policy was recommended by Alice to her boss Bob, and it was then signed-off by Christine above him, Dave above her, Evelyn above him, and so on... until it reached the desk of Nathan Orville Percival III in the C-suite, who happily collected a fat yearly bonus for the savings. People made this decision, and in a large organization like UnitedHealth, likely a lot of people did so. Unfortunately, the laws surrounding corporations make it largely impossible to hold such people accountable - piercing the corporate veil, so to speak, is rather difficult even in the few cases where it's allowed. The most you can do is fine the corporation a little and hope it shocks the business enough to make its own internal changes. In practice, it's usually just a small slap on the wrist that can be written off as a cost of doing business. I would argue that for the long-term health of society, we ultimately need to start poking more holes in this corporate veil protection so individual people can no longer get away with the equivalent of "just following orders" which is the profit-above-all-else excuse.