Yeah I fear this is the case really. At most, WhatsApp is a way to communicate with businesses while keeping a separation of concerns for those running them. I

Yeah I fear this is the case really. At most, WhatsApp is a way to communicate with businesses while keeping a separation of concerns for those running them. It is simply better than SMS and is dead simple. You can have a business app that makes this be a separate thing from your personal life while using the same phone. I have seen it used as a way to contact restaurants or local stores, order stuff, but that was the extent of it. Just communication, nothing else. For me, at least, it has only been the messaging app I'm willing to use to be in touch with non-techie friends.