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No one is overthinking anything. Carta's behavior is poor, self-serving, and definitely using a dark pattern. If they cannot promptly schedule a meeting, they
by StressedDev 2y ago
No one is overthinking anything. Carta's behavior is poor, self-serving, and definitely using a dark pattern. If they cannot promptly schedule a meeting, they should wave the meeting requirement.
Here are some other thoughts:
1) Canceling a subscription should be easy and take less than 3 minutes. There is nothing special about enterprise software subscriptions.
2) Requiring a meeting to cancel and then scheduling the meeting after the customer is charged a renewal fee is outrageous. This should never happen.
3) Customers tried to contact Carta and could not get help. This means they could not just "call up Carta" and tell them "Your shit is broken, there are no cancellation meetings for weeks."
- hn_throwaway_99 2y agoIt seems you've misunderstood my comment, as I mostly agree with your points. I'm just saying that the idea that startups need to get a lawyer involved to cancel your subscription is unnecessary. This seems like a pretty clear case of a fuck up on Carta's side, and usually when fuck ups are this obvious if you just point them out the company goes "Oh shit, sorry, we fucked up", which is essentially what happened here.
- yawaramin 2y agoDid it? The response from Carta, as quoted in the article, was basically 'You still need the meeting, but the scheduling is was a one-off and we should be good now, otherwise you can always chat with us online'. I definitely don't see any 'Oh shit, sorry, we fucked up', it's definitely still 'That was just a glitch, all is well, continue to trust us'.