This is correct. While there are certainly dark patterns and pain in the ass retention process hoops the company might try and make you jump through, putting in

This is correct. While there are certainly dark patterns and pain in the ass retention process hoops the company might try and make you jump through, putting in email that you want to cancel, calling and escalating until you talk to someone who will cancel your account, etc. will get your subscription cancelled. Should we have to do this as customers? No, but vote with your wallet and make a note you’d never renew until this kind of shit is fixed and they’ll at some point get the message. Worked at a few SaaS companies and there are playbooks for retention, upselling, renewals, etc but if a customer wants to cancel, the company will cancel. I’d put more weight on Carta in this example just having a broken process that I’m sure this negative press will incentivize them to respond and fix.