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That’s why there needs to be regulation that requires companies to have a monitored email inbox for this type of request. It’s ridiculous that having only a phy

by lxgr 2y ago

That’s why there needs to be regulation that requires companies to have a monitored email inbox for this type of request. It’s ridiculous that having only a physical mailing address and/or phone number is still legal and acceptable in the US. Can’t be bothered to build a single-click cancellation button (which by the way is also a great regulation where it already exists)? Spend more time going through legally binding cancellations in your email and potentially retroactively refunding charges etc. It should not be my problem if a website is clunky, does not work on my browser, is inaccessible from abroad (and I want to cancel now) etc. – email always works.

dogboat 2y ago
There needs to be a rule that any recurring revenue service can be cancelled on the bank side. Then to cancel you contact you card provider not the company. A UK direct debit is like this I think. If this breaches contract then the service provider needs to get a lawyer. The finance system should serve people first - and then tax and law follow. Obviously KYC AML excepted. Such a system might knock 5% off the SP500 but we will live :)
- lxgr 2y ago
  Successfully cancelling/reversing a payment does not automatically extinguish any debit incurred, though. It's a great backstop to a company ignoring a cancellation, but I don't think it should be the default. It would be great to integrate a cancellation mechanism into the payment rails though, i.e. allow sending a proactive signal "your customer wants to cancel their service and next payment will fail". But that's definitely not the case for direct debits, currently.
  - ImPostingOnHN 2y ago
    > Successfully cancelling/reversing a payment does not automatically extinguish any debit incurred, though. The company could just not apply the debit, and instead send their customer a friendly message like, "Heya! We regret to inform you that your payment method on file failed. We'll try a few more times over the next month, and then your account will be suspended, with the data retained for download/export and/or in case the account is reinstated. If you have any questions, or would like to make alternative payment arrangements, please call [phone number] during [normal office hours], and one of our billing specialists will promptly help you out. Thank you!"

by lxgr 2y ago

dogboat 2y ago

There needs to be a rule that any recurring revenue service can be cancelled on the bank side. Then to cancel you contact you card provider not the company. A UK direct debit is like this I think. If this breaches contract then the service provider needs to get a lawyer. The finance system should serve people first - and then tax and law follow. Obviously KYC AML excepted. Such a system might knock 5% off the SP500 but we will live :)

lxgr 2y ago
Successfully cancelling/reversing a payment does not automatically extinguish any debit incurred, though. It's a great backstop to a company ignoring a cancellation, but I don't think it should be the default. It would be great to integrate a cancellation mechanism into the payment rails though, i.e. allow sending a proactive signal "your customer wants to cancel their service and next payment will fail". But that's definitely not the case for direct debits, currently.
- ImPostingOnHN 2y ago
  > Successfully cancelling/reversing a payment does not automatically extinguish any debit incurred, though. The company could just not apply the debit, and instead send their customer a friendly message like, "Heya! We regret to inform you that your payment method on file failed. We'll try a few more times over the next month, and then your account will be suspended, with the data retained for download/export and/or in case the account is reinstated. If you have any questions, or would like to make alternative payment arrangements, please call [phone number] during [normal office hours], and one of our billing specialists will promptly help you out. Thank you!"