One thing I have noticed is that immediately replying to customers causes some of them to contact you for very mundane things ("can you tell me where that setti

One thing I have noticed is that immediately replying to customers causes some of them to contact you for very mundane things ("can you tell me where that setting for X is again?"), which increases the time needed from you (I solve that by increasing the time I take to reply to those customers). As a single founder with a web app, it's amazing how closely the experience in your blog mirrors mine. However, I haven't yet gotten used to that nagging feeling when you're on holiday and you know you would really be in trouble if the system were to go down right now and you had to debug something on a laptop with a flaky internet connection. In reality, nothing more serious than 30 minute downtime ever happened to me. The site is doing really well so I don't have a money issue since, but that also means the financial impact of any serious problem is magnified as well. For me, that has made stress levels go up rather than down, I hope you can keep your cool if your site takes off. Hopefully, I can get to the point that there's so much coming in that I can hire someone, but if I look at the few service-threathening issues we've had so far I really can't see how anyone could have solved those except the person who built the system. Me.