I think what you're describing is not incompetence, but Hubbard's corollary to Hanlon's Razor: "Never attribute to malice or stupidity that which can be explai

I think what you're describing is not incompetence, but Hubbard's corollary to Hanlon's Razor: "Never attribute to malice or stupidity that which can be explained by moderately rational individuals following incentives in a complex system." We should aim to have incentives that produce the behavior we want, which is that YouTube should function the same in Firefox as it does in Chrome.