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And now we do have Hetzner replying here (and on reddit), and it sounds like they did indeed communicate the termination well in advance (but for whatever reaso
by JeremyNT 2y ago
And now we do have Hetzner replying here (and on reddit), and it sounds like they did indeed communicate the termination well in advance (but for whatever reason the OP didn't notice it at the time).
None of this is to say that Hetzner responded in an ideal manner, and whatever reasons exist for the termination are still not known, but it seems likely at least some of the OP's criticisms of the process are not valid.
Of course now it's too late as many will never come back to review this thread. As often happens on hn when somebody complains about something, the pitchforks come out before there is enough information to really understand the situation fully.
- account42 2y agoThere is zero new information in the responses from Hetzner. Their claim to have sent an email but that claim was already relayed in the mastodon thread.
- JeremyNT 2y agoDid you follow the whole thread, over to the back-and-forth on reddit? Somebody from Kiwix confirms they did in fact get the email warning. [0] https://news.ycombinator.com/item?id=42387842 https://news.ycombinator.com/item?id=42387842 [1] https://old.reddit.com/r/hetzner/comments/1ha5qgk/hetzner_cancelled_our_account_without_prior/m1d9byp/ https://old.reddit.com/r/hetzner/comments/1ha5qgk/hetzner_ca...