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Based on my anecdotal experience, another issue is that salespeople are not trained on the tech I worked on a feature for new vehicles and the company failed i
by mingus88 2y ago
Based on my anecdotal experience, another issue is that salespeople are not trained on the tech
I worked on a feature for new vehicles and the company failed in part because buyers simply didn’t know those features were part of the vehicle. Dealers never set it up for the buyer and it wasn’t something many people would think to do on their own
A salesperson isn’t going to jeopardize an easy sale by bungling some fancy new feature they can’t control
- rgovostes 2y agoI don't want to be a jerk but the salesperson couldn't pronounce "autonomous" which tells me they aren't being trained in selling the feature at all. I can't even remember him referring to it by the marketing name.
- deleted 2y ago[deleted]
- ashoeafoot 2y agoHN priorities are not real world priorities
- lukan 2y agoPeople in the real world are not interested in autonomous driving? I doubt that. They just care less for the technical details.
- deleted 2y ago[deleted]
- SoftTalker 2y agoI’d guess this is at least half the features on my iPhone. I’m sure it can do things that I’m not even thinking a phone can do, but nobody set anything up, and it’s not very obvious or discoverable.
- kalleboo 2y agoAt least when you purchase an iPhone new, Apple does push a "Personal Setup" session with their staff either in-store or online https://www.apple.com/shop/personal-setup https://www.apple.com/shop/personal-setup (click the "Feature Focus" tab)
- stogot 2y agoTesla salespeople can explain this well though. And the cars come equipped and they let you FSD without them in the vehicle. The confidence exhudes
- zrobotics 2y agoWhat tesla salespeople? They're pretty well known for flaunting the dealer model. I've never bought a tesla, but from the friends that have bought one one of the big plusses is you don't talk to a salesperson at all, you buy the car at a fixed retail price online. Has this changed recently?
- JeffL 2y agoTesla has lots of showrooms with cars, test drives, and sales people. If you're there and want to buy a car, they direct you to a computer with an Internet connection.
- dullcrisp 2y agoThey have showrooms.
- pmorici 2y agoThey have a couple people to manage test drives and they will ask if you have any questions and make sure your aware of the current interest rate or other sales incentives but they aren’t sales people in the sense that you would typically be used to.
- varjag 2y agoTo be fair there isn't much inside a Tesla to yammer on about otherwise.
- mikepurvis 2y agoOlder example but when I got a second hand Mazda in ~2017, the salesperson I bought it from set up Bluetooth pairing for voice calls via my phone. As it turned out, the feature was still pretty janky and I only tried it a few times before reverting to just regular speakerphone. And when the battery died and the head unit lost all its config, I never bothered figuring out how to set it up a second time.
- epolanski 2y agoHmmm, not when it comes to car. Salespeople are always trained on the latest features in the auto industry. Even if they don't get in person training, all carmakers release 1 hour long videos showing the features of their cars for training purposes.
- bradfa 2y agoI've bought a bunch of new cars in my life. I've never had a sales person who knew basically anything about the cars they were selling me. I have however had a variety of very good salespeople, their value has never been in explaining the car to me but in making my purchase transaction straight forward and reasonably quick. All of the sales people could tell me how many doors each car had and what color it was when we stood next to it, but that was about it. Many of them could look up if other near-by dealers had the exact combination of options I wanted. If sales person training about the actual cars exists, my experience indicates very few new car sales people take advantage of it.
- base698 2y agoConcur. A Toyota salesperson was once unable to tell me what the highest trim level of a Highlander was and how it differed from the model they had. Seen staggering lack of knowledge in all things, not just tech.