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Backups are irrelevent here (yes, backups are important). if hetzner really deleted production data without warning or providing a grace period for their custom

Backups are irrelevent here (yes, backups are important). if hetzner really deleted production data without warning or providing a grace period for their customer to migrate their data, then they are simply not a stable foundation to build on. I have never been a customer of google cloud for this reason and i sure as hell wont deploy new servers on hetzner until they provide a clear statement on what went wrong and what they will do to make sure they never screw up like this again. Hetzner, the ball is in your court.

doublerabbit 2y ago
> they are simply not a stable foundation to build on. They're a budget host, you should always proceed with caution and never rely on for production. It's the same as buying a second hand eBay server to host users upon. I learnt that the hard way. > Hetzner, the ball is in your court. Not really. If you read the T&C, you'll find that they can do anything with the server. From their T&C: 2.7. Furthermore, we reserve the right to terminate the contractual relationship without notice for good cause. -- Any server with any company can do the same. There's been numerous stories of Amazon has doing the same. Same with Google. Unless it's colocation or where you own the hardware you can be screwed in many ways. I would never trust a dedicated server host.
- movedx 2y ago
  > for good cause Did you miss this part?
  - doublerabbit 2y ago
    I didn't post the full thing because the clarity is still vague and that it ended on the full-stop. "Such good cause is deemed to exist, among other reasons, if the Customer fails to meet its payment obligations or violates other important customer obligations." https://www.hetzner.com/legal/terms-and-conditions/ https://www.hetzner.com/legal/terms-and-conditions/
    - movedx 2y ago
      Right, so they can't just pull the rug from under you for any reason they like, then. "Other important customer obligations" is the important and vague part, here.
  - deleted 2y ago
    [deleted]
- throwaway2037 2y ago
  Not to dump on Hetzner here, but we have no idea if these T&C's are even applicable by local laws in Germany/Finland/Arstotzka/etc. Many less reputable companies put all kinds of unenforceable bullshit into their T&C's.
  - account42 2y ago
    Which is one reason why companies generally don't tell you what exact terms you broke. Otherwise you might be able to build a legal claim against them.
- lxgr 2y ago
  > Not really. If you read the T&C, you'll find that they can do anything with the server. Yes, but that doesn’t mean that they have to.
andrewmcwatters 2y ago
They're all this way.
hnarn 2y ago
> if hetzner really deleted production data without warning Yeah, if. Why are you so certain that Hetzner "screwed up"?

doublerabbit 2y ago

> they are simply not a stable foundation to build on. They're a budget host, you should always proceed with caution and never rely on for production. It's the same as buying a second hand eBay server to host users upon. I learnt that the hard way. > Hetzner, the ball is in your court. Not really. If you read the T&C, you'll find that they can do anything with the server. From their T&C: 2.7. Furthermore, we reserve the right to terminate the contractual relationship without notice for good cause. -- Any server with any company can do the same. There's been numerous stories of Amazon has doing the same. Same with Google. Unless it's colocation or where you own the hardware you can be screwed in many ways. I would never trust a dedicated server host.

movedx 2y ago
> for good cause Did you miss this part?
- doublerabbit 2y ago
  I didn't post the full thing because the clarity is still vague and that it ended on the full-stop. "Such good cause is deemed to exist, among other reasons, if the Customer fails to meet its payment obligations or violates other important customer obligations." https://www.hetzner.com/legal/terms-and-conditions/ https://www.hetzner.com/legal/terms-and-conditions/
  - movedx 2y ago
    Right, so they can't just pull the rug from under you for any reason they like, then. "Other important customer obligations" is the important and vague part, here.
- deleted 2y ago
  [deleted]
throwaway2037 2y ago
Not to dump on Hetzner here, but we have no idea if these T&C's are even applicable by local laws in Germany/Finland/Arstotzka/etc. Many less reputable companies put all kinds of unenforceable bullshit into their T&C's.
- account42 2y ago
  Which is one reason why companies generally don't tell you what exact terms you broke. Otherwise you might be able to build a legal claim against them.
lxgr 2y ago
> Not really. If you read the T&C, you'll find that they can do anything with the server. Yes, but that doesn’t mean that they have to.

andrewmcwatters 2y ago

They're all this way.

hnarn 2y ago

> if hetzner really deleted production data without warning Yeah, if. Why are you so certain that Hetzner "screwed up"?