I agree and don't think you should be downvoted for this opinion. With only one side of the story it's impossible to draw any conclusions yet. Of course there

I agree and don't think you should be downvoted for this opinion. With only one side of the story it's impossible to draw any conclusions yet. Of course there is usually a bit of a chicken and egg issue with this sort of thing. Many companies only respond at all when complaints go viral on sites such as hn.