4 ms·
Yea, we actually WANT to talk to to as many users as possible. We get at least half a dozen calls a day. Trevor, our "customer happiness officer" spends all day
by patrickambron 14y ago
Yea, we actually WANT to talk to to as many users as possible. We get at least half a dozen calls a day. Trevor, our "customer happiness officer" spends all day talking to customer, answering people's email, etc. It does a few things
1) People get so excited to talk to a real person, even if they've just experienced a bug. These people become huge fans
2) It's the best way to learn about who's using your product. It's much easier to design and develop when you're thinking of specific people
I'd recommend everybody do it