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> enforcing consumer protection rights I can imagine how that would be a problem in a few countries, but he was asking about the US. Pretty much everyone here
by NavinF 2y ago
> enforcing consumer protection rights
I can imagine how that would be a problem in a few countries, but he was asking about the US. Pretty much everyone here pays with a credit card. If AliExpress doesn't refund you, you can just open the bank app/website and click "dispute" next to the transaction. The bank will immediately reverse the transaction and ask the seller's bank for proof that the seller did what they promised.
> package never arrived, despite tracking showing that it had arrived
That one is tricky. A lot of US companies will also refuse to refund you just like AliExpress. You'd have to go through the bank. Or paypal I guess, tho there are no laws forcing paypal to refund you. The package was likely stolen by a porch pirate.
- ninjin 2y agoI am not familiar with the US system enough to comment much on the former. But you are missing the point about my recent experience with Ali (plus, there are no "porch pirates" where I live and services range from solid to rock solid). Packages getting lost is fine, mistakes happen (although I suspect in my case that the seller sent it to the wrong address). Telling me to provide evidence while being unwilling to provide me with the company I should contact for it is not fine and sufficiently "not nice" that I am now turned off by them despite other positive experiences.