One way I can think of that is not surprising would be they dumped LibreOffice on users with no training. That generated a huge uptick in support calls and ther

One way I can think of that is not surprising would be they dumped LibreOffice on users with no training. That generated a huge uptick in support calls and therefore costs. A lot of migration projects seem set up to fail, the quickest way to do that is make the users unhappy and site increased support costs.