3 ms·

I mean, we're a remote company. I work in software, not IT. YMMV I guess. I don't think demonizing an entire department on the basis of a job title is a very in

• M95D 2y ago
  I work in medical labs. So far I worked for 4 companies and IT support was the same everywhere. It's usually like this: -ME: I found a problem. The patients get wrong test results in some cases. [explanation] -IT: No, you don't know how to use the system. [brief instructions for 4y old children, only vaguely related to the issue] - Look, I did that, it still happens. [attach more instructions to reproduce the problem] - (1 week later) There could be a problem, but we can't replicate it with your instructions. - [send video demo] - Yeah... it could be a small problem, but it's not that serious. - It's very serious! We send wrong test results to patients! [add more argumentes, examples] - (1 week later) Yeah... it doesn't seem that serious, it's probably very rare anyway, but here's a workaround [40 clicks procedure] - I can't do that every time it happens! And it's not rare, it's [x] times a day just the occurences that I know about! - (1 month no reply) - Did you read my message? Are you still working on this? - (1 week later) We sent a support request to [external company]. We're closing this issue until we hear back from them. [closes issue with "invalid"] - (1 year later, the problem is still there.) Are you still working on this? - (no reply) I quit after 7 years and the problem was still there.