In my experience Teams is mostly used for video conferencing (i.e. as a Zoom alternative), and for chats a different tool is used. Most places already had chat

In my experience Teams is mostly used for video conferencing (i.e. as a Zoom alternative), and for chats a different tool is used. Most places already had chat systems set up (Slack, Mattermost, whatever) (or standardize on email anyway), before video conferencing became ubiquitous due to the pandemic.