> But for things like “I have a question about why I was charged $24.38 on my last statement” you will still be escalated to an agent because inquiries like tha

> But for things like “I have a question about why I was charged $24.38 on my last statement” you will still be escalated to an agent because inquiries like that require a human to investigate and interpret an unpredictable pattern. Wishful thinking? You'll just get kicked out of the chat because all the agents have been fired.