This thinking is exactly what the article is talking about. The CEO sits in his office, looks at bunch of abstract spreadsheets saying that 80% of spending is

This thinking is exactly what the article is talking about. The CEO sits in his office, looks at bunch of abstract spreadsheets saying that 80% of spending is going on healthcare, and pats himself on the back for doing a good job. But what about the single mom of 3 whose claim was falsely denied by the AI he rolled out? Whose responsibility is that, and the thousands of other cases like it?