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I've said before, but I'm not convinced LLM should be public facing. I know some companies have been burned by them and in my opinion, LLM should be about help
by sdesol 2y ago
I've said before, but I'm not convinced LLM should be public facing. I know some companies have been burned by them and in my opinion, LLM should be about helping customer support people find answers faster.
- mdp2021 2y ago> LLM should be about helping customer support people find answers faster That would be as dangerous as any other function: you still need personnel verified as trustworthy in processing unreliable input.
- sdesol 2y agoYes, that is the point. The customer service person would be most able to determine if what the LLM said makes sense or not. My point is, we are sold automation instead of a power tool.