Chapters 4 and 5 of "Crucial Conversations" were an enlightenment for me, as full of cringe as it is. Their hypothesis (intuitive, no science there) is that fe

Chapters 4 and 5 of "Crucial Conversations" were an enlightenment for me, as full of cringe as it is. Their hypothesis (intuitive, no science there) is that fear has second side beyond passiveness, wall-building and procrastination. Fight or flight: people attack mostly out of fear. People micro-manage employees mostly out of fear. At work you don't think much about this aspect, as boss is simply a "jerk". (Bad mouthing, yet another way to deal with fear.)