4 ms·

Amazon secretly slowed deliveries, deceived anyone who complained, lawsuit says

21 points by pseudolus 2y ago

ETH_start 2y ago
"Washington DC is suing Amazon for not delivering fast enough to low-income neighborhoods. You can't make this stuff up. Amazon is an oppressor that destroys communities. It is also an oppressor of people of color if it doesn't provide them enough Amazon services. Why not let them be free of the horrors of two-day shipping? The problem was that Amazon used its own drivers for wealthier areas, but relied on the post office for poorer areas. They oppressed local communities by forcing them to use government services! Amazon notes that they stopped sending their own drivers to certain neighborhoods because they are too dangerous. This is what parasitic government looks like. Let crime be out of control. Have terrible services. A corporation comes along that nonetheless through a miracle of logistics bring goods to the doorstops of a community that government has failed in every way, sue it for not being fast enough relative to some other community without the same problems. What a disgrace." source: https://x.com/RichardHanania/status/1864375901103988792 https://x.com/RichardHanania/status/1864375901103988792
deleted 2y ago
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duxup 2y ago
I'm not in those areas, but even I've seen very weirdly varying delivery times from Amazon despite supposedly being prime delivery / 2 day delivery times. The prime label isn't trustworthy as far as delivery times go anymore IMO. At first it was an item or two and I didn't think much of it, but then even just the shipped notice wouldn't show up for several days for a prime item and I'd get the late notice way after it was late. The impression I got was that the website was going to say 2 day delivery regardless of the situation, but in reality it had no chance and they had no interest in telling me until after it should have arrived. In the past year or two it has happened more and more to where I see 2 day delivery and I think "yeah maybe..."
fargle 2y ago
so if you don't get the service you were paying for ~$100/yr. and then you call the company to complain, and they don't fix it... why not just simply stop paying them if you don't like the service? that self-help alternative is always available and seems preferable to me (and the rest of the economy) than another vague "govt. protect me from my poor choices" law and resulting lawsuits/lawyers which is 100% guaranteed to solve exactly nothing wrt. getting packages delivered faster.
- bediger4000 2y ago
  I agree about cancelling subscriptions, but if they lie to you, how do you know what to stop paying for?
  - fargle 2y ago
    because you ordered things on one day and they didn't show up the next day. and then it happened over and over again. if they lie about this, intentionally or otherwise, and you still believe them, it isn't their fault. and it isn't something that a law can fix either. i don't need need a consumer protection law to tell me to stop paying for services that aren't living up my expectations. regardless of what the vendor promised.
    - cool_dude85 2y ago
      It is still their fault - Amazon is the entity which is capable of changing this policy. It may also be wise for the customer to stop paying, but Amazon is clearly responsible here.
      - fargle 2y ago
        "It is still their fault" i was referring to the aphorism: fool me once, shame on you fool me twice, shame on me

21 points by pseudolus 2y ago

"Washington DC is suing Amazon for not delivering fast enough to low-income neighborhoods. You can't make this stuff up. Amazon is an oppressor that destroys communities. It is also an oppressor of people of color if it doesn't provide them enough Amazon services. Why not let them be free of the horrors of two-day shipping? The problem was that Amazon used its own drivers for wealthier areas, but relied on the post office for poorer areas. They oppressed local communities by forcing them to use government services! Amazon notes that they stopped sending their own drivers to certain neighborhoods because they are too dangerous. This is what parasitic government looks like. Let crime be out of control. Have terrible services. A corporation comes along that nonetheless through a miracle of logistics bring goods to the doorstops of a community that government has failed in every way, sue it for not being fast enough relative to some other community without the same problems. What a disgrace." source: https://x.com/RichardHanania/status/1864375901103988792 https://x.com/RichardHanania/status/1864375901103988792

deleted 2y ago

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duxup 2y ago

I'm not in those areas, but even I've seen very weirdly varying delivery times from Amazon despite supposedly being prime delivery / 2 day delivery times. The prime label isn't trustworthy as far as delivery times go anymore IMO. At first it was an item or two and I didn't think much of it, but then even just the shipped notice wouldn't show up for several days for a prime item and I'd get the late notice way after it was late. The impression I got was that the website was going to say 2 day delivery regardless of the situation, but in reality it had no chance and they had no interest in telling me until after it should have arrived. In the past year or two it has happened more and more to where I see 2 day delivery and I think "yeah maybe..."

fargle 2y ago

so if you don't get the service you were paying for ~$100/yr. and then you call the company to complain, and they don't fix it... why not just simply stop paying them if you don't like the service? that self-help alternative is always available and seems preferable to me (and the rest of the economy) than another vague "govt. protect me from my poor choices" law and resulting lawsuits/lawyers which is 100% guaranteed to solve exactly nothing wrt. getting packages delivered faster.

bediger4000 2y ago
I agree about cancelling subscriptions, but if they lie to you, how do you know what to stop paying for?
- fargle 2y ago
  because you ordered things on one day and they didn't show up the next day. and then it happened over and over again. if they lie about this, intentionally or otherwise, and you still believe them, it isn't their fault. and it isn't something that a law can fix either. i don't need need a consumer protection law to tell me to stop paying for services that aren't living up my expectations. regardless of what the vendor promised.
  - cool_dude85 2y ago
    It is still their fault - Amazon is the entity which is capable of changing this policy. It may also be wise for the customer to stop paying, but Amazon is clearly responsible here.
    - fargle 2y ago
      "It is still their fault" i was referring to the aphorism: fool me once, shame on you fool me twice, shame on me