Wouldn't it better served by having ticket templates or forms? They can be cumbersome, but they do work. I know that LLMs can help with a more rich interactions

Wouldn't it better served by having ticket templates or forms? They can be cumbersome, but they do work. I know that LLMs can help with a more rich interactions, but I believe that the above should make for a more than good enough solution. As for me, I'd much prefer having to deal with a fixed form with a learnable layout than a step by step variable interaction with a bot.