Some of it may be attributable to divisions within the company, such as between the folks during marketing/sales versus engineering/support generating docs and

Some of it may be attributable to divisions within the company, such as between the folks during marketing/sales versus engineering/support generating docs and needing a place to put them. The organizational split becomes reflected in the tech output. https://en.wikipedia.org/wiki/Conway%27s_law https://en.wikipedia.org/wiki/Conway%27s_law