From the screenshot: "One moment. Looks like you're on an iPhone 4S and running Windows?" Let me get this straight. The user is sitting in front of its windows

From the screenshot: "One moment. Looks like you're on an iPhone 4S and running Windows?" Let me get this straight. The user is sitting in front of its windows machine, and happily taps on its iPhone to chat with customer support for a piece of software running on its Windows machine?