At least you get to look a human being in the eye in actual court. I ran into the buzzsaw of Amazon's KDP self-publishing fraud detection bots, which decided t

At least you get to look a human being in the eye in actual court. I ran into the buzzsaw of Amazon's KDP self-publishing fraud detection bots, which decided that my Kindle was plagiarizing my paperback (duh, it's the same book). I went through a series of Kafkaesque email appeals — all denied with progressively vaguer justifications. By the final appeal, there was literally no concrete point left to even argue against, just vague wording about creating a negative experience for readers. I'm not sure a human ever looked at my case. Or if they did, they had a huge incentive to just rubber-stamp the bot's decision and move on. The whole experience was soul-crushing, and I didn't even have that much at stake compared to some. I hope the architects and implementers of this system run into something similar someday so they know how it feels. The only recourse I've ever seen work is to tweet or create a blog post and have it go viral.