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How much of it is something going wrong and how much is user error? If the latter, AI could eliminate a lot of tickets from ever reaching a human.
by MattGaiser 2y ago
How much of it is something going wrong and how much is user error? If the latter, AI could eliminate a lot of tickets from ever reaching a human.
- prestondavid 2y agoVery few tickets are due to user error, but that's likely because our PM is filtering out the ones that are user error so that I only see the ones that are problems. But you're saying that AI could eliminate the user error part?